Worksmiths is an independent consulting company that provides integrated, multi-disciplinary solutions to public, not for profit and private small to medium sized enterprises (SMEs). Characterised by our own unique approach and philosophy, we are known for our focus on real and useful outcomes and our experienced service support. Our small team of professionals leverages its skill base and where necessary we have access to broader capabilities and additional resources through our associations with other professionally oriented service providers.

Partnering with you and your business or organisation to develop and achieve your business requirements and sustainable performance enhancement is our overarching mission. We do this through our core areas of business:

• Consumer driven service improvement (CDSI) – a unique combination of lost customer market research and process improvement to stop customer dissatisfaction. The result is lower expenses (reduced lost customers) and increased net sales through happier customers who drive repeat business.
• Costing & pricing – applying rigorous costing techniques and a detailed methodology for overhead allocation, we help SMEs understand the actual level of performance and profitability – service by service. This, together with survey results, informs our comprehensive process of pricing. Results are increased net income and a better cost focus and management.
• Consulting – specific areas of consulting include strategic planning & concept development, business process improvement, asset utilisation & planning, business continuity & pandemic planning, customer research & analysis and tendering & contract management.

We excel in complex multi-stakeholder environments because we listen impartially and manage objectively. Satisfaction comes from finding a better way - not just following a process. There is always a better way and this is reflected in the way Worksmiths does business.

Not only do we assure intellectual property but we also ensure no flow-on to potential competitors. Confidentiality, privacy and intellectual contractual clauses are available for formal adoption with all assignments. Worksmiths employs a network of independent professional mentors to help ensure ongoing ethics in our operations.

Using Worksmiths offers great benefits to your business, employee team and customers:

•  We bring experience in all aspects of business support.
•  We have led numerous business support projects for a wide variety of services.
•  You retain agreed personnel with no substitution of staff.
•  We are competitively priced.